Service & Craft
Two setting methods
The catalog is built on two techniques, and which one a piece gets is a design decision rather than a cost shortcut.
- Micro-pavé. Stones are seated in individually drilled seats and locked by raised metal beads, packed tightly enough that the surface reads as one continuous field of light. This is what makes a Cuban, a tennis line, or a fully paved dial look solid instead of speckled.
- Prong setting. Individual claws, used where a stone should sit proud of the metal and catch light from the side — pendants, cross centers, larger single stones.
Both hold mechanically. Adhesive is faster to apply and it lets go in a hot car, which is why it isn't used on stone setting here.
Finishing
After setting, pieces are cleaned, polished, and — on gold-tone models — plated to an 18K gold finish over the base metal. Edges and clasps get the most attention, because that's where plating wears through first. Silver pieces are finished as S925 silver rather than plated, so there's no coating to fail; they tarnish instead, which is a different problem with a different fix.
Sizing
Chain lengths run from 16 to 24 inches depending on the model, and bracelets from 7 to 9 inches. Both are listed on the product page in the variant selector. If you're between sizes on a chain, go longer — a Cuban sitting at the collarbone looks deliberate, one that's too short looks borrowed. Rings follow US sizing.
Before it ships
Every piece is checked for loose stones, clasp action, and plating at the contact points before it's packed. It's a short checklist, applied to every order rather than a sample of them.
After it ships
For a product issue, email support@vvsicy.com with your order number, a description of the problem, and clear photos showing the issue so we can assess it.
For product quality issues or manufacturing defects confirmed through our assessment, we will arrange payment or reimbursement of reasonable return shipping costs. Change-of-mind return or exchange shipping costs are the customer's responsibility.
Items that arrive damaged or do not match the product description should be reported separately from change-of-mind returns. Please email photos and your order number to support@vvsicy.com for assessment.
30-Day Returns and Exchanges
You have 30 days from the date of delivery to request a return or exchange. For change-of-mind returns and exchanges, items must be unworn, in original packaging, and free from defects, damage, alterations, and appearance issues. Proof of purchase is required. See our Returns & Refunds page for the full policy and return address.
Questions about a specific piece before you buy? Email support@vvsicy.com with the product name, or visit our Contact Us page.