Our Promise
At VVSICY, we do not make claims — we make guarantees.
1. Pass the Diamond Tester — or Your Money Back
Every moissanite piece we sell is genuine VVS or Premium grade. No coated glass, no shortcuts — and when a piece is set with cubic zirconia, the product page says CZ rather than moissanite. If a moissanite piece does not pass the diamond tester, contact us within 30 days with video proof. We will issue a full refund — no questions asked.
2. VVS & Premium Grade Only
We do not sell low-grade stones. Every moissanite crystal in our inventory is hand-inspected for clarity, cut, and fire. If it does not meet VVS/Premium standard, it never leaves our workshop.
3. Ice Flower Cut — Our Signature
Our proprietary ice flower cut is engineered for maximum light dispersion. More facets. More flash. More ice. This is not a generic round cut — it is built specifically for the hip-hop jewelry look.
4. Built for Everyday Wear
VVSICY jewelry is made to be worn, not stored in a safe. Our settings are reinforced. Our chains are soldered with precision. Wear it to the studio, the club, or the street — it is built to take it.
5. Transparent Pricing
No luxury brand markup. No fake "original price" discounts. Our pricing reflects the actual cost of materials, craftsmanship, and shipping — plus a fair margin. What you see is what you pay.
6. Real Humans, Real Support
Got a question? Email support@vvsicy.com. We aim to reply within 24 hours. For a product issue, include your order number, a description of the problem, and clear photos showing the issue so we can assess it.
7. 30-Day Returns and Exchanges
You have 30 days from the date of delivery to request a return or exchange. For change-of-mind returns and exchanges, items must be unworn, in original packaging, and free from defects, damage, alterations, and appearance issues. Proof of purchase is required.
For product quality issues or manufacturing defects confirmed through our assessment, we will arrange payment or reimbursement of reasonable return shipping costs. Change-of-mind return or exchange shipping costs are the customer's responsibility.
Items that arrive damaged or do not match the product description should be reported separately from change-of-mind returns. Please email photos and your order number to support@vvsicy.com for assessment.
See our Returns & Refunds page for the full policy and return shipping address.
This is VVSICY. This is our promise.