Contact Us

Sizing questions, order issues, product details, press or wholesale — send it through and we'll get back to you.

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DIRECT

  • Emailsupport@vvsicy.com

ORDER TRACKING

Tracking links are sent by email when an order ships. No tracking number? Email us with your order number and we will check it.

Contact Us

For questions about our products, orders, shipping, returns, or exchanges, please contact us by email.

Email: support@vvsicy.com

Business Information

Company name: TIMELYWHALETRADE LTD
Trading name: vvsicy
Company number: 16562643
Company type: Private limited company

Registered Office

Office 15413 Initial Business Centre
Unit 7 Wilson Business Park
Manchester
England
M40 8WN
United Kingdom

Shipping Origin

All orders are shipped from our factory warehouse.

Response Time

We aim to reply to all inquiries within 24 hours. If you have not heard from us, please check your spam folder.

Custom Orders

Want a custom pendant, or a chain length that is not listed? Email your idea to support@vvsicy.com and we will work through it with you.

Returns and Exchanges

For a return or exchange request, email your order number, reason for the request, and clear photos of the item. For a product issue, include photos showing the problem so we can assess it. See our Returns & Refunds page for the full policy and return shipping address.